RajabShop Refund Policy
At RajabShop, customer satisfaction is our top priority. We strive to provide high-quality Himalayan Pink Salt and Wheat Straw (Tori) in perfect condition. If you are not fully satisfied with your order, please review our refund policy below:
1. Eligibility for Refund
- Refunds are applicable if the product is damaged, defective, or incorrectly delivered.
- Refund requests must be made within 7 days of receiving the shipment.
- Products must be returned in original packaging, unless damaged during transit.
2. Non-Refundable Items
- Products that have been used, altered, or improperly handled are not eligible for a refund.
- Minor natural variations in Himalayan Pink Salt or Wheat Straw (Tori) that do not affect quality are not considered defects.
3. Refund Process
- Contact our customer support via WhatsApp or email with your order details and photos of the issue.
- Our team will review your request within 48 hours.
- Once approved, we will provide instructions for returning the product (if applicable).
- Refunds will be issued via the original payment method within 7–10 business days after the product is received.
4. Damaged in Transit
- If a product arrives damaged due to shipping, please inform us immediately with photos.
- RajabShop will replace the product or issue a full refund depending on availability and customer preference.
5. Contact Us
For any questions regarding refunds, please reach out:
- WhatsApp: +92 3137823867
- Email: info@rajabshop.com
At RajabShop, we are committed to quality, reliability, and customer satisfaction, ensuring you receive the best natural products, every time.