Rajab Shop

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Refund Policy

RajabShop Refund Policy

At RajabShop, customer satisfaction is our top priority. We strive to provide high-quality Himalayan Pink Salt and Wheat Straw (Tori) in perfect condition. If you are not fully satisfied with your order, please review our refund policy below:

1. Eligibility for Refund

  • Refunds are applicable if the product is damaged, defective, or incorrectly delivered.
  • Refund requests must be made within 7 days of receiving the shipment.
  • Products must be returned in original packaging, unless damaged during transit.

2. Non-Refundable Items

  • Products that have been used, altered, or improperly handled are not eligible for a refund.
  • Minor natural variations in Himalayan Pink Salt or Wheat Straw (Tori) that do not affect quality are not considered defects.

3. Refund Process

  1. Contact our customer support via WhatsApp or email with your order details and photos of the issue.
  2. Our team will review your request within 48 hours.
  3. Once approved, we will provide instructions for returning the product (if applicable).
  4. Refunds will be issued via the original payment method within 7–10 business days after the product is received.

4. Damaged in Transit

  • If a product arrives damaged due to shipping, please inform us immediately with photos.
  • RajabShop will replace the product or issue a full refund depending on availability and customer preference.

5. Contact Us

For any questions regarding refunds, please reach out:

At RajabShop, we are committed to quality, reliability, and customer satisfaction, ensuring you receive the best natural products, every time.